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March 23, 2013

Customer Contact Channel or C3 Making An Impact with the Outsourcing Industry

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BPO or Business Process Outsourcing has become part of every companies here and abroad.  Recently, C3 or Cuctomer Contact Channel introduced itself to some of the bloggers and GrabTechDude.com were invited.  C3 is a global provider of contact center services, this includes sales, service, performance, optimization, reputation management and complete customer interaction management via traditional, web, and emerging communication channels.   The C3 company positively engages and promotes client's brands with every contact with their customers.

Their company office in the Philippines is located at One Bonifacio Technology Tower in Taguig City.

According to Sarakinis, “I was here in the Philippines in 1999 from South Florida to test the waters. Before, 70% of the call center agents were females with the remaining 30% males. Now, it’s 60% women and 40% men. There’s been a shift in the age in today’s BPO agents where the older ones are increasing in number. In 2000 alone, 95% were below 30 years old. To date, there’s an increase in those older than 30, with a few in their 50s joining the industry. Every one of these agents could rise to the next level after three months like one of our fast-rising employees April Torrecampo, who thought she had none of the qualities required of a call center agent, but proved that her latent skill just needed to be harnessed."

Human Resources director Crystabel Cardenas, who has worked in the BPO industry with three other BPO firms, added, "A career path with C3 is equated with opportunities for growth. Globally, about 9 out of 10 C3 employees are promoted from within.

C3 offers above industry benefits to its employees and is constantly outfitting its human relations policies to fit the needs of its workforce. Kevin Urrutia, the Vice President of Operations asserts, “When we talk about pay scales among call centers in the Philippines, C3 is at the 80th percentile - meaning if there are 100 call centers, C3 pays higher than 80 of them.”

“Inexperienced agents, those who have no prior call center experience, receive P16,000 starting pay. Those with a degree of experience receive up to P18,000 monthly wage. Plus they receive HMO benefits that they can share with a family member as long as they remain employed. It could be for a spouse or child, parent or sibling. Beneficiaries are named and could be changed at the start of every contract cycle. Lateral transfers are not done here in Manila yet but in our US branches they do,” she continued.

She also shared why C3 is literally different from the pyramid hierarchy of most corporate set-ups. “We are employee-centric and follow the inverted triangle approach wherein the grievance approach is immediate. This is made possible through regular supervisory visits. Our focus is on the entry level; mostly for support people and agents,” she enthused. Crystabel talks from over 13 years of experience in Human Resources dealing with fast-paced, rapidly-expanding local and multinational companies, and it is no mean feat that C3 now is counted as one of the most effective and productive BPOs in the Philippines.

C3 is definitely making an impact in the Philippines’ customer care industry with its own brand of performance optimization. Performance optimization, an element of C3 University, is where re-training for a new field and/or higher position takes place. It is the ‘silver lining,’ as its mentoring process helps employees climb the corporate ladder of success in their work life.

C3 University is an on-line training tool wherein an employee undergoes an aptitude test. Meanwhile, the Cadet-ship Program runs at an average of three months. The term can be extended depending on an applicant’s performance and evaluation rating. These promotion avenues provide the means to step up the C3 ladder. When C3 opened on Nov 1, 2011, it started with 30 people on opening day. Now, the employee roster has risen to make C3 one of the fastest growing BPOs to date, as evidenced by an ever-increasing human resource inventory and a steady vote of confidence from its serviced clientele.

C3 is also strong on the value that charity begins at home. Cardenas emphasized that “C3's core values include open communication systems, accountability and helping the community through our CSR efforts. By community, we begin with our very own agents. For example, the people serving our pantry must be related to an employee. And as long as they have the support and patronage of our staff, they continue serving us with whatever type of food they make available at the refectory. Also during the Habagat, a number of agents were trapped in C3 and couldn't go home because the floodwater in their respective areas was really high. So our 11th floor recruitment section was turned into a shelter for them and their families and C3 contingency funds were used for logistics."

C3’s other international locations include Guatemala City, Guatemala and Panama City, Panama in Central America; Glasgow, Scotland and Sofia, Bulgaria in Europe; and Dalian, China and Mumbai, India in Asia. Its U.S. locations are in Idaho, Utah, Arizona, Oklahoma, and Texas, with headquarters located in Plantation, near Miami, Florida.

For more information visit their website at www.c3connect.com and http://jobs.c3connect.com/manila. The recruitment line: Direct Line 479-7470 / Trunk Line 479-7400.

March 13, 2013

In-Ear Deluxe, The New IE 800 from Sennheiser

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The IE 800 headphones from Sennheiser are the ones with the most innovations per square millimetre. And for precisely that reason, these small in-ear earphones can certainly compete with much larger high-end headphones. They are brimming with groundbreaking ideas to ensure that audiophile music lovers can get as close as possible to perfect sound even when they’re on the move.

When it comes to audio quality, ear-canal phones have been known to come up against their limits in the past. But the IE 800 sets new standards: with its new model, Sennheiser is now rounding off its top segment with a set of genuinely high-end portable headphones. “The sound of the IE 800 can easily compete with that of our high-end portfolio," said Maurice Quarré, Director Product Lifecycle Management Sennheiser Consumer Electronics. These dynamic in-ear phones offer fascinatingly brilliant trebles, precise bass response and a detailed, lifelike sound image with a frequency response of 5 to 46,500 Hz.

The IE 800 not only boasts innovative technology but also features a modern design and high-quality materials such as the scratch-resistant ceramic housing. Its puristic design language and black/silver finish give it that certain extra. The high-end earphones were developed and designed at Sennheiser's headquarters in Germany. And the new in-ear earphones will be produced here too.

Outstanding in-ear sound system
The interior of the IE 800 conceals many small but effective innovations: the centrepiece is Sennheiser’s specially developed Extra Wide Band (XWB) driver. With a diameter of just 7 mm, it is the smallest wide-band sound transducer currently available in dynamic headphones. Its functional principle guarantees distortion-free sound even at high sound pressure levels. "Until now, high-quality in-ear headphones have used so-called balanced-armature multi-drivers,” explained Senior Acoustic Engineer Axel Grell. “Reproducing the entire audio spectrum requires several narrow-band drivers to be operated in parallel. However, this results in very slight jumps and delays in music reproduction." By contrast, the miniature-sized XWB driver developed by Sennheiser is able to perfectly reproduce the entire audible frequency spectrum and beyond. The advantage: music is played back with crystal clarity and with absolute time precision.

The endeavour to fully exploit the sound potential of the premium headphones led to a further small but highly effective innovation: a vented magnet system. The idea is actually quite simple and was used for the first time on the HD 700 high-end headphones. “The oscillating motion of the diaphragm produces an air flow in the magnet system housing that causes the diaphragm to wobble slightly,” explained Axel Grell. “By positioning two precisely defined vent holes in the housing directly under the magnets, we can cause the air to flow in a specific direction. This minimises the wobbling motion of the diaphragm and reduces total harmonic distortion to less than 0.06 percent.

Innovative dual-chamber absorber
With the IE 800, Sennheiser has succeeded for the first time in solving what is known as the ‘masking effect’. This effect, which has a negative influence on overall sound quality, is due to the way in which our ears work. “The human ear is unable to perceive low-volume frequency components of a sound if there are much louder sounds occurring in a lower frequency range at the same time," explained Axel Grell. "This means, for example, that very loud low-frequency sounds will ‘mask’ very quiet sounds in the medium frequency range. This is particularly apparent in in-ear headphones. The sealing of the ear canal by the earphones normally causes resonances that result in a peak in the 7kHz to 8kHz range. This has the effect of masking the actual higher-frequency components. Precisely this problem has been overcome in the IE 800 by the use of an absorber. Sennheiser’s patented dual-chamber system absorbs the energy of the resonance, thus preventing any unwanted peaks. As a result, all frequency components – even the finest nuances – in the music material become audible.

Finest wearing comfort
The optimum sound properties of the IE 800 are further enhanced by excellent wearing comfort. The housing is made of scratch-resistant, skin-friendly ceramic, while the ear pads consist of skin friendly silicone. This rules out any risk of allergies or skin irritation. To guarantee a perfect fit, Sennheiser has developed new ear adapters with an oval shape based on extensive international studies in ergonomics. According to their personal preference, users can choose from a selection of oval (SM/ML) and round (S/M/L) adapters. A protective mesh on the ear cushions effectively protects the drivers against dirt contamination.

Technical Data

Transducer principle
Dynamic, closed vented
Frequency response          
8 – 41,000 Hz (–3dB)
Impedance:
5 – 46,500 Hz (–10dB)
Total harmonic distortion:
24 Ω
Weight:         
< 0.06 % (1 kHz, 1V)
Cable length:          
1.2 m (symmetrical)


You can find all the latest information on Sennheiser Asia by visiting their website at www.sennheiserasia.com.

Sound in MOMENTUM from Sennheiser

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If your looking for a good, great sound and a minimalist look perhaps this latest from Sennheiser agrees to that as they unveil this newest headphone called MOMENTUM. Great style selection combines with an excellent sound experience with high-quality material and minimalist style. The new headphones are the right choice for anyone unwilling to compromise on sound quality and style.

The MOMENTUM is part of Sennheiser’s Style Selection. Its minimalist design resolutely cuts out superfluities, making the headphones appear understated and timeless, yet at the same time stylishly urban.

The high-quality, predominantly natural materials emphasize the headphones’ pure aesthetics. People love them for how they look and also for how they feel – combining design and luxurious textures to excite the sense of touch with the ultimate in comfort to wear. The headband and earpads are worked from soft and supple leather of the finest quality from traditional English tannery Pittards and is complemented by an unostentatious headband slider of premium stainless steel. Pure sound experience

The MOMENTUM’s sound is like its design: pure and unadulterated. Sennheiser made use of established technologies from the high-end headphone sector to ensure a clear stereo sound with excellent detail. A 3.5 mm stereo plug means the MOMENTUM can be connected to all current media players. For Apple products such as the iPad, iPhone and iPod there is an additional cable with integrated smart remote and microphone. Buttons set into the elegant metal casing allow you to adjust the volume, select music titles, take phone calls and activate voice control. And the circumaural ear cups mean you can relax and enjoy your favorite sounds wherever and whenever you like – even in urban environments. “Our passion for perfection is apparent not only in the outstanding technology used in the MOMENTUM but also in its modern distinctive design and selected premium materials,” says Rajender Mogili, Product Manager at Sennheiser Consumer Electronics. “With striking yet minimalistic design, it makes the MOMENTUM the perfect accessory for those keen to display a passion for quality audio with a discrete and stylist authority.”

The MOMENTUM is available in brown and black through selected Sennheiser sales partners.

You can find all the latest information on Sennheiser Asia by visiting their website at www.sennheiserasia.com.
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